Privacy Policy

Updated 3/23/2020

The purpose of this Privacy Statement (“Privacy Statement”) is to tell you what type of information we collect about users of the Services Sites (the “Site”) (“User”, “You”), how we use that information and how we share that information with third parties. We also report our cookie policies on our Site and third party sites. Check this out carefully. By using the Site, you consent to the processing of your personal data in accordance with the Privacy Statement.

1. The controller

2. Person responsible for registration matters

Sanni Montonen

3. Name of the register

Palvellahlahella.fi / customer register

4. Purpose of the processing of personal data

service personal register related to the user management system for persons who use the service online service.

We may process your personal information for the following purposes:

• Communication and customer relationship management related to the site and our services
• Producing, providing, developing, improving and protecting our site and services
• User-specific Site personalization and advertising targeting
• Site analysis and statistics
• Customer development, analysis, grouping and statistics
• Market research and electronic direct marketing
• Prevention and detection of abuse
• Protecting the rights and / or property associated with the Site
• Other similar uses

5. Legal basis for the processing of personal data

The legal basis for the processing of personal data is the implementation of the agreement in accordance with Article 6 (1) (b) of the Data Protection Regulation (the registered person uses the services of Palvellahella.fi as a customer).

6. Information we collect and regular sources of information

We collect personal information from the user himself in connection with the use of the Site, for example in connection with registration, use of the services and customer service transactions, and otherwise directly from the user. The Population Register, the Prohibition Register maintained by the Finnish Customer Marketing Association and other similar registers can be used to update personal information. In addition, the cookies and other technologies described below allow us to collect information about how you use the Site or our services.

The personal information we collect from users in connection with your use of the Site includes information necessary for the purpose of processing personal information. For example, we may collect the following information:

• Basic customer information such as name, gender, date of birth, permanent address, phone number, email address, purchase history, payment method
• Customer-unique identifiers such as customer number, company ID, company name, online service username, and password
• Customer-related information, such as customer start and end information, direct marketing consents and prohibitions, customer self-reported personal information, customer grouping information, information from external sources, campaign information, customer service usage and contact history, customer feedback, user account information, or abuse prevention information
• Service and payment transaction data, such as service transaction and sales data, service-specific customer data, personalization data, application and service log data, and data processing or payment transactions in business and consumer information services and payment intermediation data

7. Cookie Policy

Cookies used on the website

We collect information about the user’s terminal on the Website through cookies and other similar technologies.

A cookie is usually a small text file that your Internet browser stores on your terminal device to identify and re-identify the user. Cookies allow us to identify your browser and use the information we receive in this way, for example, to count the browsers that visit our site and to analyze the use of our site, such as statistical monitoring. Our aim is to develop our service to better serve our users. Cookies are also used to display personalized content intended for different customer groups on our website.

Cookies can be used to collect the following information, among others:

• the user’s IP address
• time
• pages used and time spent on them
• browser type, operating system of your terminal
• from which web address the user has come to the Site, and to which web address the user will go after using the Site
• from which server and domain the user has come to the Site

8. Regular disclosures

We may disclose your personal information for legitimate purposes in accordance with applicable data protection regulations.

a) The information you provide through the Site may be disclosed to any of the following categories:

• For service providers involved in the implementation of the Site and our services, such as payment service providers
• To the authorities in the event that the law or our interest or the interest of a third party so requires
• To our associated companies or other companies belonging to the same group or economic association with us
• to carry out the services chosen by the person with the consent of the person

(b) Data collected on the basis of automatic data processing may be disclosed to entities belonging to the following categories:

• For service providers such as companies specializing in data analysis and online advertising
• To the authorities in the event that the law or our interest or the interest of a third party so requires
• To our associated companies or other companies belonging to the same group or economic association with us

Customer data can be transferred to the servicelahella.fi direct marketing register.

9. Data transfer outside the EU or the EEA

The customer’s personal data may be transferred outside the European Union or the European Economic Area in ways permitted by the Personal Data Act, eg if the customer has given his consent, contractual arrangements can guarantee an adequate level of data protection, or if the data is transferred to a country where the European Commission has determined it.

10. Links to Third Party Sites

Our site may contain links to sites maintained by third parties. We are not responsible for the content or privacy practices of such third party sites. We encourage you to carefully read the privacy terms of each site.

11. Principles of personal data protection

We use the necessary technical and organizational security measures to protect personal data from unauthorized access to data and from accidental or illegal destruction, alteration, disclosure, transfer or other unlawful processing of data.

Only certain employees of companies operating on behalf of and for the account of Palvellahlahella.fi and Palvellahlahella.fi have the right to use the customer register and maintain its information. Each user has their own username and password for the system. The information is collected in databases that are protected by firewalls, passwords and other technical means.

12. Your rights and influence

You have the right to inspect the information about you in our registers, the right to request the correction of incorrect information, the right to refuse the processing of personal data concerning you in direct marketing and otherwise to exercise your rights under the Data Protection Regulation.

At your request, we will correct, delete or supplement inaccurate, unnecessary, incomplete or outdated personal data for the purpose of the processing. You can exercise your above rights by contacting our customer service.

In accordance with the Data Protection Regulation, the customer has the right to check what information about him or her is stored in the register. A request for verification can be made by submitting a written and signed request for verification to: Services Nearby / Request for verification of personal data. The request for verification must state the name, personal identity number, postal address and telephone number.

13. Changes to the Privacy Statement

We reserve the right to change this Privacy Statement by posting on the Site. We recommend that you read the contents of this Privacy Statement regularly.